Privacy Policy

1. Introduction
At Eco-TrustClean Services LLC, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website, products, and services. By accessing our website or using our services, you consent to the practices described in this policy. We are dedicated to ensuring that your privacy is respected and that any personal data collected is used responsibly and securely.

2. Information We Collect
a. Personal Information

We collect personal information that you voluntarily provide when interacting with us, such as when you schedule a service, create an account, or contact us for inquiries. This information may include, but is not limited to:
i. Your name
ii. Email address
iii. Phone number
iv. Home or business address
v. Payment information (e.g., credit card details)

We use this data to fulfill your requests, process payments, and communicate with you about our services.

b. Non-Personal Information
In addition to personal information, we may automatically collect non-personal information when you visit our website. This may include:

i. Browser type and version
ii. Operating system
iii. IP address
iv. Pages visited on our website
v. Referring website URLs

This information helps us improve our website’s functionality, optimize user experience, and analyze trends without identifying individual users.

c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, gather usage data, and improve our services. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences. You can adjust your browser settings to block cookies or notify you when cookies are being used, but this may affect the functionality of certain features on our website.

Types of Cookies We Use
Essential Cookies: Necessary for the operation of our website, allowing you to navigate and use its features.
Analytics Cookies: Help us understand how visitors interact with our website, enabling us to enhance user experience.
Advertising Cookies: Used to deliver relevant ads to you based on your browsing behavior and preferences.

3. How We Use Your Information
a. Service Provision
The personal information we collect is primarily used to provide you with our cleaning services. This includes processing your service requests, managing appointments, processing payments, and ensuring that we meet your specific cleaning needs. Your information allows us to deliver a seamless and customized experience, ensuring that your interactions with Eco-TrustClean Services LLC are efficient and satisfactory.

b. Communication and Marketing
We may use your contact information to communicate with you regarding your service bookings, respond to inquiries, and send updates related to our services. With your consent, we may also send you marketing communications, including promotions, special offers, and newsletters, to keep you informed about our latest services and eco-friendly cleaning tips. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions included in these communications.

c. Improving Our Services
We are constantly looking for ways to enhance our services and provide a better customer experience. The non-personal information we collect, such as browsing data and usage patterns, helps us analyze how our website and services are used. This information enables us to identify trends, improve our offerings, optimize website performance, and develop new features that meet your needs. We may also use your feedback to refine our service processes and ensure we exceed your expectations.

4. Data Sharing and Disclosure
a. Third-Party Service Providers
To deliver our services efficiently and maintain a high level of customer satisfaction, we may share your personal information with trusted third-party service providers. These may include payment processors, customer support platforms, marketing agencies, and analytics services that help us manage and optimize our operations. These providers are required to handle your data securely and are only permitted to use it for the purpose of assisting us in delivering our services.

b. Legal Requirements
Eco-TrustClean Services LLC may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We may also share information if we believe it is necessary to protect our rights, enforce our terms of service, prevent fraud, or ensure the safety of our clients and employees.

c. Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to a new owner or partner. If such a transfer occurs, we will ensure that the recipient is bound by this Privacy Policy and that your information continues to be handled with the same level of privacy and security. We will notify you of any changes that may affect your data as a result of such transactions.

5. Data Security
a. Measures to Protect Your Information
At Eco-TrustClean Services LLC, we prioritize the security of your personal information. We implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. This includes using secure servers, SSL encryption for data transmission, firewalls, and regular security audits. Additionally, access to your personal data is restricted to authorized personnel who are trained to handle your information confidentially and securely.

b. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Once your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use. For users who have opted into marketing communications, we will retain your contact information until you choose to unsubscribe or request its deletion.

6. Your Rights and Choices
a. Accessing and Updating Information
You have the right to access the personal information we hold about you and ensure that it is accurate and up-to-date. If you would like to review, correct, or update your information, please contact us via the details provided below. We will make the requested changes promptly to ensure your data remains current.

b. Opting Out of Marketing Communications
If you no longer wish to receive marketing emails or newsletters from Eco-TrustClean Services LLC, you can opt out at any time. Simply click the "unsubscribe" link included in our emails, or contact us directly to be removed from our mailing list. Please note that even if you opt out of marketing communications, we may still send you important service-related emails, such as appointment confirmations or updates.

c. Deleting Your Data
You have the right to request the deletion of your personal information at any time. If you would like us to delete your data, please contact us, and we will process your request promptly, subject to any legal obligations that require us to retain certain information (e.g., for tax, legal, or regulatory compliance). Once your request is processed, your data will be securely erased from our systems.

7. Children’s Privacy
Eco-TrustClean Services LLC is committed to protecting the privacy of children. Our services and website are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child without parental consent, we will promptly delete it. If you believe that we might have any information from or about a child, please contact us so we can address the issue.

8. International Data Transfers
As part of our operations, your personal information may be transferred to, stored in, or processed in countries outside your own, including the United States. We take all necessary measures to ensure that any international data transfers comply with applicable data protection laws and that your information is protected regardless of where it is processed. By using our services, you consent to the transfer of your data to other countries, where the data protection laws may differ from those in your home country.

9. Cookies and Tracking Technologies
a. Types of Cookies We Use
Eco-TrustClean Services LLC uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and optimize our services. The types of cookies we use include:

Essential Cookies: These are necessary for the functionality of our website, allowing you to access secure areas and use essential features.
Analytics Cookies: These help us understand how users interact with our site, enabling us to improve its performance and user experience.
Advertising Cookies: Used to deliver relevant ads based on your browsing behavior and preferences.
Functional Cookies: These remember your settings and preferences, such as language choices, to provide a more personalized experience.

b. Managing Your Cookie Preferences
You have the right to control the use of cookies on our website. You can adjust your browser settings to accept or reject cookies, or to notify you when a cookie is being placed on your device. However, please note that disabling certain cookies may affect the functionality of our website and your ability to fully access its features. For more information on how to manage cookies, refer to your browser’s help section.

10. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by Eco-TrustClean Services LLC. These links are provided for your convenience, but please be aware that we are not responsible for the privacy practices or content of these external sites. Once you leave our website, any information you provide is governed by the privacy policies of the third-party site. We encourage you to review the privacy policies of any websites you visit before providing them with your personal information.

11. Changes to This Privacy Policy
Eco-TrustClean Services LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with the “Last Updated” date revised accordingly. We encourage you to periodically review this policy to stay informed about how we protect your information. Your continued use of our services after any changes are made constitutes your acceptance of the updated policy.

12. Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services. Your privacy is important to us, and we are committed to safeguarding your information in accordance with this policy.

13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We are here to assist you and address any inquiries promptly. You can reach us through the following channels:

Email: privacy@ecotrustclean.com
Address: Eco-TrustClean Services LLC, 661 Saydi St. Elkins, 72727, Arkansas

We value your feedback and are committed to ensuring your privacy rights are respected.

14. Effective Date
This Privacy Policy is effective as of January 04, 2025 and will remain in effect until further notice. Any updates or changes to this policy will be posted on our website with the revised effective date indicated. Please review this policy periodically to stay informed about how we protect your personal information.